The Beat

Hawaii Health Connector Apologizes for Glitches in Insurance Exchange

·By civilbeat

The Hawaii Health Connector apologized this morning for delays in implementing the health insurance exchange created as a result of the Affordable Care Act. 

Connector Executive Director Coral Andrews said the Connector “apologizes for any inconvenience the delay in plan presentation has caused consumers who want to shop for health insurance in the online marketplace.”

The prepared statement sent to the media this morning did not elaborate on what is causing the delay. As we reported earlier, it’s unclear when the site will be fully up and running. A customer service agent said there’s a two-week delay in loading information on to the site about the plans and premiums being offered.

“We continue to engage with consumers who are interested in learning how they can evaluate their health insurance coverage options,” Andrews said in a prepared statement. “Both our Kokua and our contact center are continuing to meet the strong statewide demand. We won’t stop working until the doors to HawaiiHealthConnector.com are wide open, allowing every resident of Hawai‘i to have access to affordable coverage.”

Although coverage isn’t expected to start until Jan. 1, the Connector was designed to assist residents and businesses to shop for plans starting Oct. 1. Currently the site has no pricing information. 

Although the exchanges faced trouble nationwide, the New York Times reported yesterday that uninsured people across the nation are finding more success with state-run exchanges.

This morning lawmakers are holding an information briefing with the Hawaii Health Connector to discuss its issues and receive an update on the state’s progress in

Discussion