Hawaii's Technology Transformation Could Take a Decade
09/29/2011
Flickr: Go_Nils
A comprehensive assessment of Hawaii state government's information technology infrastructure reveals a system suffering from lack of investment and multiple inefficiencies. But it also suggests ways to improve it.
The 220-page report, released Thursday, is part of Gov. Neil Abercrombie's goal to modernize the state's antiquated IT infrastructure.
Even before naming Sonny Bhagowalia the state's first Chief Information Officer in July, the state hired a consultant to perform the assessment.
In general, the report found that business processes are typically not integrated between state departments. It also found examples of duplication of work, and compared Hawaii's systems to other states, finding that Hawaii's level of investment on IT is inadequate.
More specifically, the report noted a number of specific activities or processes that were "paper-driven in many cases" and "extraordinarily labor intensive and therefore drove users to create one-off solutions."
